Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

 

 

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unworn, and unwashed

  • Tags must be intact

  • The item must be in its original packaging

  • Proof of purchase (order ID / receipt) is required

Items sent back without first requesting a return will not be accepted.

 

 

How to Start a Return

To request a return or exchange, contact us at:

Email: ststyletry@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM

If your return request is approved, we will share instructions on how and where to send your package.

Return Address

Shop No. 03, 250 Feet Saz Road,
Ring Road, Yadav Market,
Muhana, Sanganer, Jaipur, Rajasthan, India

 

 

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

  • If you receive a damaged, defective, or incorrect item, contact us immediately

  • An unboxing video is mandatory for claims related to damage or wrong items

  • Without an unboxing video, such claims may not be accepted

In these cases, return shipping is fully borne by the seller.

 

 

Size-Related Returns & Exchanges

  • Exchanges are allowed for size-related issues

  • A flat ₹50 return shipping fee will be deducted from the refund or charged for exchange shipping

  • Return shipping for size-related issues is borne by the customer

 

 

Exchanges

Exchanges are allowed in the following cases:

  • Size issues

  • Defective items

  • Wrong items received

Exchange requests must be raised within 7 days of delivery and meet eligibility conditions.

 

 

Non-Returnable Items

At present, all clothing items are returnable as per this policy.
There are no non-returnable categories like personal care or perishables on our store.

 

 

Order Cancellations

  • Orders can be cancelled only before shipment

  • Once shipped, cancellation requests will not be accepted

  • Cancellation requests can be made via email or WhatsApp

 

 

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection

  • If approved, refunds will be processed:

    • To the original payment method, or

    • To the customer’s bank account for Cash on Delivery (COD) orders

  • Refunds are processed within 5–7 business days after approval

Please note that banks or payment providers may take additional time to reflect the amount.

If you have not received your refund after 7 business days of approval, contact us at info@ststyletry.com

 

 

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

📧 info@ststyletry.com
📞 7014159502