Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.
Eligibility for Returns
To be eligible for a return or exchange:
- The item must be unused, unworn, and unwashed
- Tags must be intact
- The item must be in its original packaging
- Proof of purchase (order ID / receipt) is required
Items sent back without first requesting a return will not be accepted.
How to Start a Return or Exchange
- Log in at ststyletry.com (account icon at the top) using your phone number or email
- Go to My Orders and open your order
- Click Return items, select the item(s) and choose a reason
- For a size exchange, write the size you need in the note (e.g., "Need L instead of M")
Need help? WhatsApp: +91 7014159502 | Email: info@ststyletry.com
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM
Once your request is approved, we will arrange a free reverse pickup. If pickup is not available at your pincode, we will share instructions on how and where to send your package.
Return Address
Shop No. 03, 250 Feet SEZ Road,
Ring Road, Yadav Market,
Muhana, Sanganer, Jaipur, Rajasthan 302029, India
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery.
- If you receive a damaged, defective, or incorrect item, contact us immediately
- An unboxing video is mandatory for claims related to damage or wrong items
- Without an unboxing video, such claims may not be accepted
In these cases, return shipping is fully borne by the seller.
Size-Related Returns & Exchanges
- Exchanges are allowed for size-related issues
- Return pickup for size-related returns and exchanges is completely free – no shipping fee is charged
Exchanges
Exchanges are allowed in the following cases:
- Size issues
- Defective items
- Wrong items received
Exchange requests must be raised within 7 days of delivery and meet eligibility conditions. The new item is shipped once we receive the returned item (subject to stock). If the required size is unavailable, you will receive a refund.
Non-Returnable Items
At present, all clothing items are returnable as per this policy.
There are no non-returnable categories like personal care or perishables on our store.
Order Cancellations
- Orders can be cancelled only before shipment
- Once shipped, cancellation requests will not be accepted
- Cancellation requests can be made via email or WhatsApp
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection
- If approved, refunds will be processed:
- Online / prepaid amount: to the original payment method
- Cash on Delivery (COD) amount: to your bank account / UPI, or as Store Credit (usable instantly on your next order)
- Refunds are processed within 5–7 business days after approval
Please note that banks or payment providers may take additional time to reflect the amount.
If you have not received your refund after 7 business days of approval, contact us at info@ststyletry.com
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
📧 info@ststyletry.com
📞 7014159502